20 hybrid and office based
Research
Case Study
BEAM Fieldwork
How BEAM Fieldwork increased their survey completion rate to 94% by creating action plans using feedback gathered by Ten Space
BEAM Fieldwork works in partnership with their clients to deliver exceptional qualitative and quantitative fieldwork for the market research industry.
The Challenge
BEAM Fieldwork turned to Ten Space to create an ongoing dialogue with their team. They recognised that even though they were a small team, they needed honest and reliable feedback from employees in order to build their culture.
As their team had moved to hybrid working, with employees working different schedules, it was vital that BEAM Fieldwork could capture feedback directly from employees to ensure they were engaged and fulfilled in their roles.
Additionally, the need for regular feedback from the team was high. They wanted to check-in with their teams frequently to ensure the organisation grew alongside its employees.
The Solution
Ten Space’s employee engagement platform was a perfect fit for BEAM Fieldwork. The HR Director was won over by the innovative tech and bespoke question sets.
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Wider employee reach
Delivery of regular employee engagement surveys via a multi-channel approach - using WhatsApp and email
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Bespoke question sets
Maximising the opportunity to ask specific questions and focus on particular themes
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Internal communications supported
Creative ways to engage employees across the business combining bespoke approaches for leaders, office based and remote workforces
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Instant results and insights
Dashboard to surface trends effectively. Visually easy to understand the feedback from employees
Testimonial
" “The insights we’ve gained from using the Ten Space platform have enabled us to set up action plans that focus on particular themes. "
Kay Middleton | Head of Operations | BEAM Fieldwork
BEAM Fieldwork
The Results
94%
Achieved a 94% completion rate
Instant results
Instant results delivered to dashboard
30% increase
30% increase in completion rate between previous and most recent survey
Culture
Uplifted workplace culture
Increased trust
Increased trust in anonymous feedback process
Action plan
Feedback resulted in action plan to introduce a training programme
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