FAQ

Search our FAQ for answers to the things you need to know.

Employee Engagement

Employee engagement is the connection and commitment an employee has with your organisation and its goals.

Highly engaged employees bring their best selves to work and do their best work when they get there. High engagement flows through into a team’s performance and into the performance of a business.

High employee engagement = High business performance.

High employee engagement = high business performance. It’s hard to imagine a successful business without a winning team making it happen.

Your people are your competitive advantage and keeping them engaged makes the most of that opportunity!

Our engagement surveys are based on net promoter scores (NPS) - it’s often used to collect customer feedback and in this instance is used to collect employee feedback (eNPS).

It’s based on a scale of 1 to 10, with 9s and 10s, being "promoters", 7s and 8s being "passives" and 6s and below being "detractors".

Our dashboards show an overall score for the survey, along with the percentage of promoters, passives and detractors.

Yes! We work with you to design a series of questions that will help you to determine an eNPS score. By repeating surveys on a regular basis, we can track the change in engagement over time.

We have 4 pillars of engagement. These are designed to ask employees how they feel about key elements of engagement:

  • Connection - how informed, heard and bought into the mission and future of the business you are
  • Leadership - how confident you feel about your manager and how inspired you are by them
  • Fulfilment - how well your job meets your personal and professional needs
  • Wellbeing - how safe, secure and supported you feel

Employee engagement is employee happiness AND connection to your business.

If the employee is really happy, but they aren’t channelling that towards your business then it’s unlikely to result in the improved business performance we’re hoping for.

Employees being paid, with free lunches and no work to do, are likely to be super happy! But it’s unlikely to be helping your business to grow!

If you have a good culture, that will lead to employee engagement. A good culture is one of the ingredients that make up high employee engagement.

Space HR Platform

Space HR uses WhatsApp to improve the employee experience when answering engagement survey questions. We know from experience that email surveys are boring and that smaller, more regular surveys sent directly to the phones of your employees will always provide a more engaging experience. We passionately believe that better experiences yield greater results and ultimately greater engagement.

Yes! Employees can set how they prefer to receive communications from the SpaceHR platform. Currently both Whatsapp and SMS are supported.

When we set you up on the platform, we’ll generate a URL link unique to your business. You can then send this link to all employees you’d like to take part and they can register themselves using their name and phone number.

For large organisations, we’re able to complete this upload on your behalf, if you supply us with the names and phone numbers of employees you’d like to take part.

Yes, we will work with you to change the topics of the question, tone, style of questions etc so that it feels like a survey from your business.

But if this sounds too complicated or time consuming, we also have standard question sets you can choose from!

They’ll register to take part in the survey, via a URL link. On the day of the survey going live, they’ll then receive a WhatsApp message on their phone, asking them to take part.

The employees' answers come back to the Space HR platform, we anonymise them and present them to you on your dashboard.

When the survey is live, any feedback that an employee has written and sent in as part of the survey will be displayed on your dashboard. Leaders can then write a written response back via the platform and press “send” - it will send the message to the employee via WhatsApp. This all happens anonymously.

They’ll be presented on your dashboard. You’ll be able to see results as soon as the team start to complete the survey.

As part of your insights session after your survey, we'll walk through your results, insights and any feedback to ensure you’ve got the most value out of it.

You’ll share the results with your team after each survey, via our reporting tool. We’ve made it easy for you to show your results, add comments and even share any verbatim comments that you’d like to highlight. This happens with a few clicks and you can send the report to your team easily once complete.

You can set a date for future surveys to go out. These can be changed at any time, up until them going out. We’ll help you to do this as part of our managed service.

Managed Service

Space HR provides a fully managed service. Whilst we can fully bespoke your survey and experience, we also have a number of ways we help make it as easy as possible for you!

  • Help with communications to the team
  • Standard question sets to choose from
  • One to one support as your survey is taking place
  • Support to get a wrap-up report out to your team as soon as possible after the survey has closed

By the end of the discovery session, we aim to have booked you a slot for your survey to take place (usually within a week or two of the discovery session).

Before then, we’ll make sure we get to know you, your business and your business goals and how we can help you to achieve them. This helps us to tailor your experience.

They’ll register to take part in the survey, via a URL link. On the day of the survey going live, they’ll then receive a WhatsApp message on their phone, asking them to take part.

We’ll discuss your latest results and feedback, look at any trends, offer advice, support and solutions and help you to take any action you need to take. We’ll also look at your next survey with us, to see if we need to evolve the questions, carry out interim surveys, or do any in depth work to gain more feedback if an issue has come to light.

Any leaders you’d like to have access to the platform will be given login details by Space HR. These can be revoked at any time.

You’ll share the results with your team after each survey, via our reporting tool. We’ve made it easy for you to show your results, add comments and even share any verbatim comments that you’d like to highlight. This happens with a few clicks and you can send the report to your team easily once complete.

The monthly charge gives you ongoing access to the platform and all your feedback. It also gives you ongoing access to support from us. It enables you to carry out as many surveys as you’d like and use the tool freely. It means you benefit from all updates and enhancements we make to the platform, as they happen. You can also use the registration link as part of your new-starter process to get new employees signed up ASAP.

  • Feedback surveys
  • Full platform access
  • Quarterly feedback surveys including onboarding, reporting and wrap-up surveys
  • Trend data over term
  • Interim surveys
  • Access to all new platform releases
  • Ability to continually register new-starters over the term

When we provide you with a proposal, we’ll try and understand how quickly, or likely you are to grow. We’ll build this into your pricing. But our pricing does depend on number of employees, so if this changes vastly, we’d let you know our intensions and discuss them with you.

Data Security

When your employees enroll on our platform, the only data we associate with their name is their phone number. We do this so that if they leave the business or require their data for GDPR reasons we can obtain it. All answers submitted to their questions are completely anonymous so that we cannot associate any answers to an employee's name or telephone number.

Your data is encrypted during transit and at rest using world-class encryption tools. Access is only provided to individuals authorised directly by yourself and to authorised members of our staff who have undergone specific data security training.

The SpaceHR platform is hosted within the UK. We use Amazon Web Services for all hosting, at their London data center.

Yes, all raw engagement data can be exported for further processing using whichever tools you prefer. Exported data is anonymous to prevent any feedback being inadvertently linked to an employee during processing.

We store data inline with the company’s data retention policy. For short-lived data (such as records of interactions with the system), this is typically no more than 30 days and for longer-lived data such as responses to surveys we typically retain this indefinitely. Under certain circumstances we have to vary this to ensure our compliance with legal requirements, such as honouring right to be forgotten requests, or to prevent fraud.

Although we don’t provide a specific SLA, our platform is built with reliability in mind. Our dedicated technical team uses best-in-class monitoring systems, auto-scaling and self-healing technology to minimise any issues if they occur.

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